Phone trial improves patient/staff communication
At the start of the Covid lockdown, staff at the Cambridge Dialysis Centre became aware that some renal patients were having difficulty contacting the Centre. In particular, patients who were isolated and didn't have access to computers or mobile phones.
Renal Counsellor Gill Chumbley suggested providing smart phones to make it easier for them to contact staff for appointments and to provide video consultations. She approached AKPA to fund a trial and we agreed to fund eight phones for a year. The phones were offered to patients and staff at CDC, Hinchingbrooke, West Suffolk and Kings Lynn.
Gill said: “More staff took up the offer than initially anticipated. When asked, they said that patients who already had phones preferred to contact dialysis centres by text, but couldn't because the main phone was a landline with no text facility. They also found the smart phone's video facilities very useful to for online consultations.”
She added; “Another good outcome, not anticipated, was that asking staff at CDC and the satellites to review patient lists to see who may be in need of a phone, proved a useful review to identify patients who were vulnerable and isolated. It is essential for the Renal Psycho-Social team and other staff to know this to be able to help. Now patients are already flagged up if more Covid restrictions come about.”
Comments from staff :
“Able to message a patient who is hard of hearing about coming in for treatment. It has made an enormous difference for those who can't hear well or who simply don't pick up the phone but are happy to text (the young ones!) a simple measure but really useful.”
Helen Burns - Renal Anaemia Team
“Used photo messaging to be shown rashes,medication lists etc. - makes it possible to talk face to face without masks. Also used to contact people from home in evenings when they are more available and I have left the unit, and on my day off if co-worker on holiday and office unmanned.”
Nicky Moncrieff - Renal Low Clearance team
“We have downloaded the Live Transcribe app. for communicating with a patient who is a lip reader. The phone is also useful when ringing patients who have call barring. It helps the staff to avoid using their own phones and giving their contact number to patients and family.”
Irene Pantoja - West Suffolk HD team
As you will know, all kidney patients are likely to be more severely affected by the coronavirus than the general public, so It is vital that they and their families take extra care with regards to the measures being given by the government and the NHS.
Those with a kidney transplant are considered ‘extremely vulnerable’ and tighter guidelines apply.
We at AKPA would like to refer you to the up-to-date details provided by the Kidney Care UK (working with NKF, our parent national charity). The details are available
from their website by clicking this
link. You can also contact the NKF’s HelpLine at
0800 169 09 36.
Please look after yourselves, protect the
NHS and stay at home unless a healthcare professional
tells you otherwise.
Suzi's month long bike challenge
14 weeks on from a life- saving
transplant, Suzi is using the stamina she developed facing daily trials on dialysis to raise funds for AKPA,
swapping the dialysis machine for an exercise bike.
She is searching for the strength to get on
her bike to peddle the equivalent of a 2 hour, 6 times a week regime - just as
she maintained on dialysis. Please give her your support!
Read Suzi's full story on her
fundraising page: www.justgiving.com/fundraising/suzi-turton
Fabulous Food Raises Funds for AKPA
The proprietors of Lally’s News on Mill Road in Cambridge once again used their shop front to host a fundraising effort for AKPA during the annual Mill Road Winter Fair.
Their food stall attracted a constant stream of customers to the delicious selection of bread pakoras, samosas, chicken curry, paneer curry and chickpea curry. The chickpea curry in particular has become a favourite with locals who come back for it every year.
The family, Raj, Amrik, William and Saira Gharu, all pull together. With Amrik and Saira doing the cooking while William runs the shop and Raj sells the food from the front stall. They also hold a raffle with various donated prizes.
This food stall has been a regular event for many years, and a part of the family’s long term support for AKPA. William Gharu received dialysis for many years and recently had a kidney transplant.
However, this may be the last year as they are planning to move – if so, it’s nice that they raised the highest amount ever, a whopping £1,425.
Our thanks to all the Gharu family for their wonderful fundraising efforts.
Find more news from AKPA at www.akpa.org.uk/news